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Question or Concerns CALL or TEXT (956)855-4180
ALL ORDERS ARE FINAL SALE, only exceptions if purchased ONLINE OR DURING SOCIAL MEDIA PROMOTIONS CAN BE EXCHANGED IN SIZING ONLY.
Accessories, bodysuits and undergarments are all FINAL SALE.
We do not honor refunds. You may exchange an eligible order for STORE CREDIT ONLY.
All returns are processed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.
RETURN SHIPPING is the Responsibility of the customer.
Must email HEAVENINSTYLE.ANA@GMAIL.COM for return approval.
Please include your order number in the initial email.
Merchandise must be returned within 7 days of received.
Merchandise must be unworn.
Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.
All Sale/Clearance/Promotional Items are FINAL SALE.
Store Credit can be used online
Store Credit is Non-Transferrable.
Store Credit will be processed within 2-8 hours of receipt of the item.
Maintain track of your return parcel.
Store credit is issued after your returned is scanned "PICKED UP"
Maintaining track of status is the responsibility of the customer.
Store Credit does not expire.
In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately.You have 7 days from the initial inquiry to provide all supporting evidence for a refund to be honored.
We only fulfill and and answer emails during business hours.
Expect a response to your email between 2-12 hrs (not including weekends)
We do answer order related questions through DM's, IG, Facebook or any social media.
For more information contact Customer Care : HEAVENINSTYLE.ANA@GMAIL.COM